Welcome to www.woodtoothclean.com! To ensure that you receive our environmentally friendly wooden toothbrush (hairless) smoothly, here are our shipping policies and standards:

1. Shipping processing time
All orders will be shipped within 2 working days after payment is completed
In case of holidays or peak promotions, the processing time may be slightly delayed, and we will notify you in advance.

2. Delivery range and transportation time
We support the following regional delivery services:
Poland: 3 working days
EU countries: 7 working days
Non-EU countries: 14 working days
🌍 Tips for international orders:
Depending on the import and export policies of the destination country, additional fees such as customs clearance or value-added tax (VAT) may be incurred, which shall be borne by the buyer.

3. International Export and Customs Standards
We support export to most EU and non-EU countries
Each international package will be accompanied by a commercial invoice and origin statement that meets EU export standards
All products are Made in Poland
The export statement will be marked as: Natural wooden personal care utensils / Non-electric wooden oral accessories
Customs clearance time varies from country to country, and we cannot interfere with the third-party customs clearance process.

4. Logistics and transportation partner
📦 Polish local delivery partner:
InPost (Polish Post Smart Cabinet and Express)
Provides convenient self-collection cabinet pickup and door-to-door express delivery services, with fast delivery time and wide service outlets.
DPD Polska
One of the mainstream express delivery brands in Poland, stable and reliable, suitable for residential and corporate address delivery.
Poczta Polska (Polish National Post)
Applicable to remote areas and standard postal letter/parcel services.
🌍 International delivery partners:
DHL Express / DHL Parcel
For fast delivery in the EU and around the world, covering 220+ countries, with excellent timeliness and convenient customs clearance.
GLS (General Logistics Systems)
Applicable to economical standard express delivery in the European region, providing tracking services and stable delivery.
PostNL International
Suitable for light and small international parcels, with moderate logistics costs, suitable for environmentally friendly lightweight goods.

5. Logistics tracking and information update
You will receive an email with the parcel tracking number after shipment
The logistics status can be checked in real time through the official website of the transport company
If the parcel is lost or abnormal, please contact us as soon as possible through ivorycart@woodtoothclean.com, we will assist in processing claims or reissue

We are committed to delivering every environmentally friendly toothbrush to you safely, quickly and greenly. Thank you for your understanding and support! 🌿📦